Hey there! At FootFlowU, we’re not just another shoe store—we’re a team of sneakerheads who genuinely care about your experience. Ever since our founder, Jake, started this journey in his garage, one thing hasn’t changed: we read every email ourselves. No bots, no canned responses. Just real people who love kicks as much as you do.
Honestly, some of our best ideas come from customers like you. Remember those limited-edition retro runners we dropped last summer? That was all thanks to a casual email from a customer named Sarah. So don’t hold back—tell us what’s on your mind!
Prefer live chat? Look for the little sneaker icon in the corner—that’s us! Though fair warning, our chat team might geek out if you mention vintage Air Jordans.
Maybe you’ve got sizing questions (we’ve all been there), spotted a glitch on our site, or just want to debate the best colorway of all time. Whatever it is, we’re all ears. Fun fact: our longest customer email was 1,247 words about why high-tops are superior—Jake framed it.
P.S. If you’re local to Pittsfield, stop by our warehouse! We’ll give you a tour and maybe even let you peek at next season’s samples.
